Our Ethos

The Royal Service Leader
Crown Residential’s focus is to create remarkable experiences for our esteemed partners and valued residents living in our managed communities.
Our emphasis on providing extraordinary client & resident care is the cornerstone of our ethos and is Royal Service. Royal Service was created by Crown’s CEO James Donnelly and modeled after Ritz-Carlton’s Legendary Service School.
ROYAL SERVICE

Crown Residential Leadership

Lindsay D. Norman
President
Lindsay D. Norman has been in property management for over 19 years and is a well-known and respected leader. Lindsay draws on her seasoned expertise in all facets of property management, operations, marketing, and development. Lindsay has managed all phases of multifamily assets from lease-ups to full-scale multi-million dollar renovations, maximizing return on investment. With over 12,000 units managed with several top nationwide developers and management companies such as ZRS, Alliance Residential, The Bainbridge Companies, and Mill Creek Residential, she has also overseen the sale and transfer of over $600 million in assets. She has managed high-rise, mid-rise, garden-style assets as well as single family rental homes on all levels throughout her career. Under Lindsay’s innovative guidance as President, Crown Residential has embarked on a myriad of exciting projects. As their portfolio of impressive rental communities expands, Crown Residential has entered into additional markets in the Southeastern United States. Lindsay specializes in relationship building with her teams and clients. Prior to joining Crown Residential, she has worked in several major markets including, Miami, Fort Lauderdale, Palm Beach, and New York City. Lindsay studied Marketing with a concentration in advertising at Florida Atlantic University.

James Donnelly
Chairman & Founder
James Donnelly is the Chairman & Founder of Crown Residential. He is also a CPA, angel investor, serial entrepreneur, and philanthropist.
Born in Ottawa, Canada, James worked for Arthur Andersen before co-founding one of Canada’s fastest growing investment companies. He moved his family to Florida in 1996.
He has been a member of the Young Presidents Organization since 1998 and is a past Chair of the Florida Chapter, past Chair of the Southern US Region, and sat on the International Regional Chairs Council.
In 2019, James received the Sun Sentinel’s Excalibur Business Leader of the Year for Broward County as well as the 2019 Terry Stiles South Florida Leadership Award presented by the Greater Fort Lauderdale Chamber of Commerce. James is a past Finalist of Florida’s Ernst & Young’s Entrepreneur of the Year Award. He has also been recognized in the South Florida Business Journal as one of Broward County’s Ultimate CEO’s, was inducted in 2014 into the Hall of Fame at Nova Southeastern University’s H. Wayne Huizenga School of Business and Entrepreneurship and was honored by Palm Beach Atlantic University in 2017 on Free Enterprise Day as a Companion Medalist.
Most recently, James was appointed to the Nova Southeastern University Board of Trustees and became a member of The Florida Council of 100. James is the Chairman of the Community Foundation of Broward, past Chair of the Broward Workshop, and sits on the Board of Advisors of the LeMieux Center for Public Policy at Palm Beach Atlantic University.
James holds a Bachelor of Commerce from Carleton University, and Chartered Professional Accountant designation from the Canadian Institute of Chartered Professional Accountants. His passions are his family, community, his company, and teammates, travelling, skiing, reading, and writing.

Andrew Rahman
Director of Marketing
Andrew Rahman joins Crown Residential with over 10+ years of experience in the multifamily industry.
Prior to joining Crown Residential, Andrew held corporate and operation positions with notable organizations including Camden, Bainbridge, ranging from Regional Marketing Manger to the Groundskeeper positions. In addition to the variety of positions he has managed portfolios in the South Florida, Orlando, Jacksonville, Charlotte, Atlanta, Nashville, and Boston markets with unit counts ranging from 2500 to 10K+. His expertise includes marketing lease-up/development, rebranded, repositioned, work force housing, and stabilized assets. He is well-versed in digital and creative marketing along with project management which has been instrumental in the stabilization of over 8K units and exceeding budgeted occupancy goals. In addition to his professional accomplishments, he is also an active member of the SEFAA and AAGO apartment associations.
Andrew has attended the University of Florida for his Bachelor of Science in Public Relations, Seminole State College of Florida with his Associate of Arts in Marketing and the University of Miami for Digital Marketing. He is also certified with his Professional Certification of Marketing (PCM), Certification of Digital Marketing Professional (CDMP), Google Analytics, Google Ads, and Green Professional (GPRO).
Andrew currently resides in Miami, FL where he spends his time at the beach and spending time with his family and friends.

Lauran Batista
Director of Operations
Lauran brings 30 years of Property Management experience with a strong history of overseeing innovation and building technology.
Lauran joined the Crown Residential team in 2021 and previously served as Vice President of Operations and Administration for The Bainbridge Companies. During her tenure with Bainbridge, she was responsible for leading operational procedures, with a focus on efficiency with the use of technology. In addition, she created and enhanced front and back-end company operational procedures.
Prior to working with Bainbridge, she served as Software and Operations Training Manager for Archstone-Smith where she trained and supported hundreds of associates in all aspects of daily operations. She began her career in on-site roles and spent 13 years as a Property Manager.
During her career, she successfully implemented four software platforms changes, created global operational policies and procedures, led a team supporting 500+ associates and was an integral part of hundreds of acquisitions and dispositions.
She has earned a Florida Real Estate License, Community Association License, Certified Apartment Manager and studied Business Administration at Broward College.

Carlos Zamorano
Director of Accounting
Carlos has more than seven years of experience in accounting, finance, and real estate industry. He has extensive experience in financial statements preparation, budgeting, forecasting as well as cash flow management.
Carlos joined the Crown Residential team in 2022 and he has been instrumental in the adoption of comprehensive accounting solutions for our team, particularly in the areas of financial reporting and accounting operations for our real estate development and commercial real estate platforms.
Prior to joining Crown Residential, Carlos was the Accounting Manager for TRG Management Company, a subsidiary of The Related Group. While working at TRG Management, Carlos was responsible for overseeing accounting operations and financial reporting for several housing projects, including workforce and affordable.
Carlos holds a Bachelor of Business Administration in Accounting from Florida International University.

Eweami Powers
Senior Regional Director
Eweami Powers has over 15 years of experience in the management of conventional multi-family housing in South Florida. She began her career with Equity Residential where she quickly excelled from a Leasing Professional to a Property Manager. She since has worked for The Related Group, The Bainbridge Companies, Lincoln Property Companies and joined Crown Residential in August 2021.
Eweami specializes in managing both urban mid-rise and high-rise communities to suburban garden communities. Eweami previously managed a 3,500-unit portfolio in South Florida which included new development, value add, and stabilized communities. She currently directs over 1,300 units for Crown Residential’s esteemed partners.
Eweami prides herself on teammate development to optimize operational performance and to meet budget expectations. Over the years, Eweami has hired, coached, trained, and ultimately promoted several teammates into promotions and new career paths. She is a highly enthusiastic and talented leader in the multifamily industry.

Patti Jourdin
Regional Director
Patti Jourdin is a highly skilled property management specialist with over 30 years of experience in the industry. In 2023, she joined Crown Residential, bringing her extensive knowledge and exceptional leadership skills to the team.
Prior to joining Crown Residential, Patti held notable positions at Morguard, ZRS, Laramar, and Altman with an average portfolio of 2,500 units. Throughout her career, she has successfully managed lease-ups, stabilized, renovation and repositioning projects across a variety of property types, including garden, townhome, and mid-rise inventory.
Patti’s creative marketing and branding consistently delivers outstanding results by implementing innovative strategies to maximize occupancy rates and enhance resident satisfaction.
Recognized for her strong team development abilities, Patti fosters a collaborative work environment, empowering her staff to achieve excellence. Her exceptional leadership has not only resulted in streamlined operations but also in a track record of success and growth for the companies she has served.

Sunny Riling
Controller
Sunny Riling has 25 years of accounting experience in construction and property management. Beginning her career in the construction industry, she worked for Transeastern Homes, the largest privately owned home builder in Florida prior to its acquisition by TOUSA, Inc. Sunny left the construction industry in 2008 for property management and has spent the last 14 years learning the industry and its unique accounting environment. She joined Castle Residential as the Corporate Controller in Oct 2021, and her extensive experience provides a bottom-to-top knowledge base that benefits a wide range of clientele.
Sunny is a Florida native, born in Ft. Myers, growing up in Broward and Miami-Dade counties. She graduated from Florida Atlantic University with a Bachelor of Business Administration, with a Major in Accounting.

Nicole D'Amico
Corporate Operations Manager
Nicole D’Amico is an experienced and dedicated Corporate Operations Manager with a strong background in the Property Management industry. With over 8 years of industry experience, Nicole has proven her expertise and versatility in various roles, starting as a Leasing Advisor and progressing through positions as an Assistant Property Director and Property Director. Nicole was the first Property Director hired with our company, and currently, she holds a position in the Home Office, where she excels in overseeing and optimizing operations for all properties and the company.
Nicole’s commitment to professional growth is evident through her active involvement with SEFAA, FAA, GNAA, etc. where she stays up to date on industry trends and collaborates with fellow professionals to drive excellence. With a diverse skill set, Nicole is proficient in a wide range of areas, including operation management, IT support, HR support, benefit administration, payroll management, sales, and various property management software systems such as MRI Software, RealPage, OneSite, Yardi Voyager, Yieldstar, and more. Her deep understanding of these tools enables her to streamline processes and enhance efficiency.
OUR TEAM

Local Experts
Crown Residential’s home office is located outside of Fort Lauderdale in Broward County and houses all operations from accounting to marketing. Our talented team goes beyond standard service to include a local resident services call center and creative team.
Crown Residential can provide unparalleled support due to our familiarity and proximity to assets in the Southeast. Owners have direct access to James Donnelly, CEO and Lindsay Norman, Vice President, for all client communications.
We know your asset was created to be distinct; it needs our local marketing expertise to highlight its individual personality in a sea of competition. With a combined 50+ years of Florida property management experience, Crown Residential will be your partner in producing ever-impressive results.
LOCAL EXPERTS
Strive for 5
We provide elevated resident experiences from clever common area and amenity planning to the diversity of our community events. We always greet our residents and guests with a smile which is the Crown Residential way. Our motto is to make an apartment a home, and a building a community.
We take a community-connected approach to foster relationships with our residents and local businesses by implementing authentic and thoughtfully crafted experiences. They allow residents to build friendships and a home lifestyle that becomes part of their daily living. Our focus is to keep our current residents beyond satisfied, get them involved and integrate their feedback into our community lives.
We specialize in custom amenity management and the right mix of services that are key to a satisfied resident. We draw upon our seasoned experience to sustain the lifestyle and amenities of tomorrow. Our concierge services are tailored with genuine warmth and care.
OUR Locations


BUZZ
SPREAD THE LOVE
Through our commitment to our teammates, partners and our community, Crown Residential cares about social responsibility and our purpose in making an impact on the lives of our fellow neighbors, friends and residents. We value our society and have integrated this care into the framework of our identity through establishing the CRCares program. CRCares was officially formed in 2010 with the vision of developing our already strong philanthropic base. We empower teammates to give back to the community through their participation in CRCares.
Each year CRCares offers support to various organizations including:
• United Way
• American Cancer Society
• Community Foundation
• Children Services Council
• 211
• Prestige Club
• Urban League
• Many other worthy causes